Frequently Asked Questions

You can book online through our website 24/7, call us directly at 020 1234 5678, or send us a message via WhatsApp. Our online booking system allows you to select your service, date, time, and provide property details in just a few minutes.

Yes, you can reschedule or cancel your booking up to 24 hours before your appointment at no charge. Simply log into your account, call us, or reply to your confirmation email. Cancellations with less than 24 hours notice may incur a fee.

We often have same-day availability, especially for morning bookings. For guaranteed availability, we recommend booking 24-48 hours in advance. During busy periods, booking a week ahead ensures you get your preferred time slot.

No, you don't need to be present. Many of our regular customers provide us with a key or access code. All our cleaners are thoroughly vetted and insured for your complete peace of mind.

A regular clean includes dusting all surfaces, vacuuming floors and carpets, mopping hard floors, cleaning kitchen surfaces, sanitising bathrooms, making beds, emptying bins, and general tidying. You can add extras like oven cleaning or ironing for an additional fee.

A deep clean includes everything in a regular clean plus cleaning inside appliances, washing skirting boards and door frames, cleaning light fixtures and switches, interior windows, behind and under furniture, and detailed attention to areas that aren't covered in routine cleaning.

Yes, our cleaners bring all necessary eco-friendly cleaning supplies and equipment at no extra charge. If you have specific products you'd prefer us to use, just let us know in your booking notes.

Absolutely! We use only non-toxic, eco-friendly cleaning products that are completely safe for children, pets, and people with allergies or sensitivities. Your family's health and safety is our priority.

Prices vary based on property size and service type. Regular cleans start from £60, deep cleans from £120, and end of tenancy from £180. Use our online price calculator for an instant quote tailored to your property.

Payment is collected after the cleaning is completed. We accept card payments, bank transfer, or cash. No upfront payment is required when booking online.

No, we believe in complete transparency. The price you see is the price you pay. All cleaning supplies and equipment are included at no extra charge. Any add-ons are clearly priced before you book.

Yes! Regular customers enjoy significant savings: 10% off monthly cleans, 15% off fortnightly cleans, and 20% off weekly cleans. The discount is applied automatically when you set up recurring bookings.

Yes, all our cleaners undergo thorough background checks including DBS (criminal record) checks, reference verification, and right to work checks. We only hire cleaners we would trust in our own homes.

We always try to send the same cleaner for regular bookings as they'll learn your preferences and home layout. In case of illness or holiday, we'll send an equally qualified team member and inform you in advance.

Absolutely. All our cleaners are covered by our comprehensive public liability insurance up to £2 million. In the unlikely event of any damage, we'll handle it promptly and professionally.

We offer a 100% satisfaction guarantee. If you're not completely happy with any aspect of the clean, let us know within 24 hours and we'll return to re-clean the areas in question at no extra charge.

While rare, accidents can happen. Report any damage within 48 hours and we'll assess it promptly. Our comprehensive insurance covers accidental damage, and we'll work quickly to resolve any issues to your satisfaction.

Our end of tenancy cleans come with a deposit-back guarantee. If any cleaning-related issues arise during your inventory check, we'll return within 48 hours to address them at no additional cost.